Service

Technical consulting and program design
Provide free water quality testing and analysis, recommend suitable agents (such as flocculants, corrosion inhibitors, scale inhibitors) according to the customer's water quality report (such as pH, hardness, pollutant type).
Design customized formulations for different scenarios (drinking water, industrial recycled water, wastewater treatment) and provide cost-benefit analysis reports.
Sample testing and effect verification
Send samples to customer laboratory or field pilot test, provide comparative experimental data (such as turbidity removal rate, COD reduction effect).
Adjust the formula according to the feedback until the customer's technical specifications are met.
Compliance support
Assist clients with local environmental/sanitation certification (e.g. WHO drinking water standards in Africa, GCC certification in the Middle East, ASEAN standards).

Order fulfillment and logistics support
Flexible packaging specifications (ton drums, bags, tank trucks) to match customer storage conditions.
Coordinate customs clearance agents and localized logistics (e.g. cold chain transport of biological agents) for Africa, Middle East and other regions.
Technical training and operational guidance
On-site or online training of customer operators, covering dosage ratio, equipment matching (such as dosing pump Settings), safety protection, etc.
Manuals are available in multiple languages (English, French, Arabic, etc.).
Risk plan
In response to emergencies (such as drug supply disruptions, water quality changes), initiate stock transfer or emergency alternatives.

Effect tracking and optimization
Regular return visit (quarterly/half-year), evaluate the treatment effect through remote monitoring or on-site sampling, and dynamically adjust the drug ratio.
Establish a long-term water quality database to predict seasonal water quality changes (e.g., increased turbidity during the South American rainy season).
Fault response and technical support
Set up a regional service team (e.g., local engineers in Southeast Asia) and commit to 24-48 hours of emergency response.
Provide an online diagnostic platform to quickly resolve common problems (such as poor flocculation) with video guidance.
Value-added service extension
Assist clients in applying for government subsidies or environmental credentials (e.g. international assistance for water treatment projects in African countries).
Provide pharmaceutical and equipment bundling services (such as automatic transformation of dosing system)