FAQ

A: We supply a range of water treatment chemicals for municipal, industrial, commercial, and other water treatment applications. Our main product series include:
Aluminum Sulfate (Alum)
Ammonium Alum
Polyaluminum Chloride (PAC)
Polyacrylamide (PAM)
Ferrous Sulfate
Different products are suitable for different treatment processes and water quality conditions. Product grade, specification, concentration, and physical form can also vary according to the intended application.

A: The right chemical depends on your water quality, treatment objective, process design, and operating conditions. For example, aluminum sulfate and PAC are commonly used as coagulants, while different grades of polyacrylamide can be used as flocculants in solid-liquid separation processes. Ferrous sulfate can be used in specific coagulation and wastewater treatment applications. For a more accurate recommendation, we suggest providing your water type, treatment objective, current treatment process, and available water quality data. Our technical team can then help identify a suitable product and specification.

A: Yes. Water quality is one of the most important factors when selecting a treatment chemical. If available, please provide parameters such as turbidity, pH, COD, BOD, suspended solids, hardness, phosphorus, iron, or other relevant indicators. Information about the treatment process and current chemicals being used is also helpful. Based on the available data, we can discuss product selection, recommended specifications, dosage testing, and application conditions.

A: Aluminum sulfate is a widely used inorganic coagulant. When added to water under suitable conditions, aluminum species generated during hydrolysis can help destabilize suspended particles and promote coagulation and floc formation. It can be used in drinking water treatment, wastewater treatment, and other applications where coagulation is required. The appropriate dosage depends on water quality, pH, temperature, turbidity, suspended solids, and other process conditions. Jar testing is recommended before determining the final operating dosage.

A: Both aluminum sulfate and PAC can be used as coagulants, but their chemical characteristics and treatment performance are different. The better choice depends on the specific water quality and treatment process rather than simply choosing one product universally. Key factors to consider include raw water characteristics, pH requirements, turbidity and suspended solids, organic matter, required floc characteristics, sludge production, existing dosing equipment, and total treatment cost. For a new project, laboratory jar testing can help compare different coagulants under the same water conditions.

A: The main difference is their ionic characteristics and interaction with particles in the treatment process. Anionic PAM carries negatively charged functional groups and is commonly used in applications where adsorption and bridging with positively charged particles or metal hydroxide flocs are required. Cationic PAM carries positively charged functional groups and is widely used in sludge conditioning and solid-liquid separation. Nonionic PAM has relatively low ionic character and may be selected for specific water chemistry where ionic polymers are less suitable. The final choice should be determined through application testing.

A: Both can participate in coagulation processes, but they are based on different metal ions and therefore behave differently in water treatment. Aluminum sulfate is an aluminum-based coagulant, while ferrous sulfate is an iron-based treatment chemical. The appropriate choice depends on the target pollutants, raw water characteristics, pH, oxidation conditions, sludge properties, and downstream treatment requirements. For a new application, comparative jar testing can help determine which treatment chemistry is more suitable.

A: PAM selection should consider ionic type, molecular weight, degree of hydrolysis or charge density, water chemistry, solid concentration, sludge characteristics, pH, treatment equipment, and required settling or dewatering performance. For sludge dewatering applications, the best product cannot be selected reliably from the wastewater name alone. Laboratory testing with the actual sludge is strongly recommended.

A: Yes, dosage can be discussed based on the product, water quality, treatment objective, and process conditions. However, there is no universal dosage that applies to every water source. Actual dosage should be determined through laboratory testing or pilot testing whenever possible. For coagulation and flocculation applications, jar testing is a practical method for comparing dosage levels and treatment performance.

A: Sample testing can be discussed for projects where product selection depends strongly on actual water or sludge characteristics. For example, PAM selection for sludge dewatering is highly dependent on sludge properties, while coagulant selection can vary with raw water chemistry. If testing is required, the sample requirements and testing procedure should be agreed in advance.

A: Depending on the product and order requirements, we can discuss documentation such as Certificate of Analysis (COA), Safety Data Sheet (SDS), product specification sheet, Technical Data Sheet (TDS), Certificate of Origin, packaging information, inspection or testing documents, and applicable certification documents where available. The exact documentation package should be confirmed before shipment according to the product, destination country, and import requirements.

A: A Certificate of Analysis can be provided according to the agreed product specification and order requirements. The COA can be used by the buyer to verify key quality parameters against the agreed specification. For regular supply programs, quality specifications and inspection requirements can be agreed in advance to support consistent purchasing and quality control.

A: Some of our products can be supplied for water treatment applications, including drinking water treatment, depending on the product grade, specification, certification, and destination-market requirements. For drinking water projects, the chemical specification should be confirmed before purchase, as regulatory requirements can differ significantly between countries and regions. Standards such as NSF/ANSI/CAN 60 address health effects requirements for chemicals used in drinking water treatment, and aluminum sulfate and PAC are among the treatment chemicals covered by the scope. Customers should confirm applicable local requirements before placing an order.

A: Packaging depends on the product, physical form, quantity, transportation method, and customer requirements. Common packaging considerations include bag size, inner liner, moisture protection, palletization, container loading, and customer-specific labeling. Before shipment, packaging details should be confirmed based on product specifications and transportation requirements.

A: MOQ depends on the product, specification, packaging method, and order requirements. For some standard products, larger-volume orders may be more suitable for containerized international shipment. Smaller trial orders or sample quantities can also be discussed depending on the product. Please tell us the product you need, destination country, and approximate quantity so that we can confirm the applicable MOQ.

A: Storage requirements vary by chemical. In general, products should be stored according to applicable SDS and product-specific handling requirements. Factors such as moisture, heat, direct sunlight, incompatible chemicals, ventilation, and packaging integrity should be considered. For hygroscopic or moisture-sensitive products, appropriate moisture protection is particularly important.

A: Sample testing can be discussed before a bulk order, especially when the chemical will be used in a new water treatment process. For application-sensitive products such as PAM and coagulants, we recommend testing the product with actual water or sludge whenever possible. Sample requirements, quantity, shipping method, and applicable charges can be confirmed according to the product and destination.

A: To help us respond efficiently, please provide as much of the following information as possible:
Product name
Product specification
Application
Quantity
Packaging
Destination port
Delivery terms
Required certificates
Target delivery date
Current supplier or product specification, if applicable
For water treatment projects, please also provide your water analysis report or treatment process information when available.

A: Yes. Long-term cooperation can be discussed for distributors, importers, water treatment companies, contractors, and industrial users with recurring demand. For regular supply programs, both parties can agree on product specifications, packaging, quality requirements, ordering schedules, and other commercial conditions in advance to help improve purchasing consistency and supply planning.